Terms & Conditions
- If a customer is not satisfied with a product they may return or exchange it within 30 days of purchase.
- With a receipt: returned items will be refunded with applicable sales tax in original payment method.
- You must call at (877) 685-5055 to obtain a Return Authorization number. No returns will be accepted without the proper Return Authorization number.
- Shipping and handling is not refunded unless an error occurred on behalf of Tanglefree’s distribution center.
- All returns are subject to physical inspection. Tanglefree must have the product back and it must be inspected before a credit will be issued.
- Defective items are backed 100% and can be returned for exchange only.
- Tanglefree will pay return shipping charges for incorrect merchandise only.
- All returns must be sent via ground service only.
- Tanglefree does not accept returns on closeout or sale items.
Pricing and Specifications:
- Merchandise prices and specifications are subject to change without notice.
Tracking Your Order:
- Site login allows customers to track packages; it is connected to shipping companies tracking system.
- Shipping costs tiers:
$0 - $99.99 = $9.95
$100.00 - $149.99 = $12.95
$150.00 - $249.99 = $14.95
$250.00 + FREE
- At this time Tanglefree’s online store can only be used for orders shipped within the United States.
- Orders will ship within 1-3 business days. (Excluding Holidays)
- Orders are shipped from California and transit times can be anywhere from 1-6 business days from the shipment date.
- Orders will Ship by either UPS, USPS, or FedEx.
- For all international orders, please call Tanglefree’s customer service at (877) 685-5055 to obtain a rate quote.
- Some Tanglefree products will require additional shipping charges due to the size and weight of the goods.
- Orders shipping to Alaska or Hawaii may take a few extra days for delivery.
- If upon delivery of your order, the package is refused, the customer is responsible for all shipping charges.
- Once your order has shipped, you will receive a tracking number via email.
- California state sales tax applies to all California orders only.
- Please contact us at (877) 685-5055 for status.
- We accept all major credit cards.
Options for Placing an Order:
- Website at tanglefree.com
- Orders may also be placed by telephone at (877) 685-5055.