Terms & Conditions

Return Policy

  • If a customer is not satisfied with a product they may return or exchange it within 30 days of purchase.
    • With a receipt: returned items will be refunded with applicable sales tax in original payment method.
  • You must call at (877) 685-5055 to obtain a Return Authorization number. No returns will be accepted without the proper Return Authorization number.
  • Shipping and handling is not refunded unless an error occurred on behalf of Tanglefree’s distribution center.
  • All returns are subject to physical inspection. Tanglefree must have the product back and it must be inspected before a credit will be issued.
  • Defective items are backed 100% and can be returned for exchange only.
  • Tanglefree will pay return shipping charges for incorrect merchandise only.
    • All returns must be sent via ground service only.
  • Tanglefree does not accept returns on closeout or sale items.

Pricing and Specifications:

  • Merchandise prices and specifications are subject to change without notice.

Tracking Your Order:

  • Site login allows customers to track packages; it is connected to shipping companies tracking system.

Shipping Information/Restrictions:

  • Shipping costs tiers: 
$0 - $99.99 = $9.95
$100.00 - $149.99 = $12.95
$150.00 - $249.99 = $14.95
$250.00 + FREE
  • At this time Tanglefree’s online store can only be used for orders shipped within the United States.
  • Orders will ship within 1-3 business days. (Excluding Holidays)
  • Orders are shipped from California and transit times can be anywhere from 1-6 business days from the shipment date.
  • Orders will Ship by either UPS, USPS, or FedEx.
  • For all international orders, please call Tanglefree’s customer service at (877) 685-5055 to obtain a rate quote.
    • Some Tanglefree products will require additional shipping charges due to the size and weight of the goods.
  • Orders shipping to Alaska or Hawaii may take a few extra days for delivery.
  • If upon delivery of your order, the package is refused, the customer is responsible for all shipping charges.
  • Once your order has shipped, you will receive a tracking number via email.
  • California state sales tax applies to all California orders only.

Backordered Goods:

  • Please contact us at (877) 685-5055 for status.

Payment Types:

  • We accept all major credit cards.

Options for Placing an Order:

  • Website at tanglefree.com
  • Orders may also be placed by telephone at (877) 685-5055.