Shipping

Shipping Information:

Notice:  Due to the current fires and power outages caused by fires around our fulfillment center in California, shipments may be delayed by a couple of days.  Please be patient with us as we do our best under these unfortunate and unforeseen current circumstances to get your orders shipped as soon as possible.  Your business is greatly appreciated!

  • We cannot ship to a PO Box, please provide a physical address for delivery.
  • Free shipping on qualified orders ($400+) only applies to the contiguous 48 states.

  • UPS Ground shipping costs tiers for US (excluding Alaska & Hawaii):
$0 - $99.99 = $9.95
$100.00 - $149.99 = $12.95
$150.00 - $249.99 = $14.95
$250.00 - $399.99 = $17.95
$400.00+ = FREE

    • UPS Ground Shipping costs for orders shipping to Alaska & Hawaii will be calculated during checkout.

    • UPS 2nd Day Air shipping costs are calculated during checkout, orders placed by 1:00 PM PST will ship the same Day and will arrive in 2 business days, orders placed after 1:00 PM PST will ship the following business day and arrive 3 business days from the date of order and 2 business days from the date of shipping.
    • Shipping costs for orders shipping to Canada will be calculated during checkout.  Please Note that the customer is responsible for all duty, brokerage and import fees.
    • Business days are Monday-Friday excluding Weekends and Holidays.
    • At this time Tanglefree’s online store can only be used for orders shipped within the United States and Canada.
    • Orders placed by 1:00 PM PST will ship the same day, orders placed after 1:00 PM PST will ship the following business day. (Excluding holidays and weekends, orders totaling over 150 lbs may take 1-2 extra days for shipment). During promotions please allow up to an extra 2 days for processing orders. 
    • Orders are shipped from California and transit times for UPS Ground Service can be anywhere from 1-6 business days from the shipment date.
    • For all international orders, please email shop@tanglefree.com to obtain a shipping quote.  Orders outside the US and Canada are required to make payment by wire transfer in advance of any shipment.
    • Orders shipping to Canada may take an additional 2-5 business days for delivery.
    • If upon delivery of your order, the package is refused, the customer is responsible for all shipping charges.
    • Once your order has shipped, you will receive a tracking number via email.