Shipping

Shipping Information:

Note: Orders will not be processed or shipped out on Monday, May 26, 2025.

We cannot ship to a PO Box, please provide a physical address for delivery. 

Please allow additional time for Sitka items to ship. They will not ship out same day.

During Sale Promotions it will take additional days for orders to ship.

At this time expedited shipping is unavailable. UPS is not guaranteeing expedited delivery.

• Free shipping on qualified orders ($400+) only applies to the contiguous 48 states (excludes Alaska and Hawaii).

• UPS Ground shipping costs tiers for US (excluding Alaska & Hawaii):

• UPS Ground Shipping costs for orders shipping to Alaska & Hawaii will be calculated during checkout.

• Shipping costs for orders shipping to Canada will be calculated during checkout. Please note that the customer is responsible for all duties, brokerage and import fees.

• Business days are Monday-Friday excluding weekends and Holidays.

• At this time Tanglefree’s online store can only be used for orders shipped within the United States and Canada.

• Orders are shipped from California and transit times for UPS Ground Service can be anywhere from 1-6 business days from the shipment date.  During the month of December, shipping time may be longer.

• Orders shipping to Canada may take an additional 2-5 business days for delivery.

• Please note: Once an order has been placed we are unable to change a shipping address.  There is a box checked upon checkout which states this policy.

• If upon delivery of your order, the package is refused, the customer is responsible for all shipping charges.

• Once your order has shipped, you will receive a tracking number via email.  Please allow 24 hours for movement once you receive your tracking information.

• IMPORTANT: If a shipment is refused, you will be refunded the total amount minus the actual shipping fee we are charged as well as a restocking fee. The actual shipping fee will always be more expensive than the cost to return your items through our returns link. The restocking fee is dependent on the number of items in your order. Refusing an order also adds a minimum of an additional 10 business days to receive your refund.

UPS GROUND TRANSIT MAP

Transit days listed below are business days.