Like any great pastime, wing shooting continues to progress faster than that...
We have gathered a well rounded set of frequently asked questions and organized them in a way that will hopefully allow you to get your answers quickly and effectively. If you do not see an answer to your question(s) feel free to respond to the link below.
Once an order is submitted, it is immediately sent to our fulfillment center and cannot be modified. Review your cart carefully before checking out. If you need additional items, you will need to place a separate order.
Once an order has been placed, changes or cancellations cannot be guaranteed. Please review your order carefully before submitting it, including items, quantities, and shipping address.
Please check the tracking information provided. Orders may ship in multiple packages and may not stay together while in transit. On the UPS tracking page, scroll down and click the “Other Packages in this Shipment” tab to see if any missing items are still in transit.
Smaller items may also be packed inside boxes with other products, so please open and inspect all boxes thoroughly. If all packages have been delivered and you are still missing an item, please contact customer service.
Orders typically require 1–4 business days for processing before shipping an it depends on the destination address.
UPS cannot ship to a PO Box, so please provide a physical delivery address. UPS also cannot guarantee delivery dates, so we recommend placing your order in advance to allow enough time for processing and transit.
For full shipping details, please visit our Shipping page.
Orders are shipped from our fulfillment center located in Northern California, which is a separate facility from our headquarters in Concord, CA.
Tanglefree does not offer general international shipping. At this time, shipping outside the United States is limited to Canada.
For complete shipping information and availability, please visit our Shipping page.
Free shipping information, including any order minimums or requirements, is outlined on our Shipping page.
No, Tanglefree does not currently offer express shipping.
Tanglefree is not responsible for lost or stolen packages once they have been shipped. Contact UPS directly to file a claim for lost or stolen packages. Please have packages delivered to a safe drop off location.
Please visit our Returns page for full return policy details. If you are returning a gift, you will need the order number and/or the email address that was used to place the order.
Please inspect your order thoroughly upon delivery, even if you do not plan on using the items right away. If any items arrive damaged, contact customer service immediately with photos and a detailed description of the issue.
Using a damaged item before contacting customer service may void the one-year warranty.
Please open and inspect all items as soon as your order is delivered. If we do not hear from you within 60 days, we are unable to provide missing items and the warranty will be void for damaged or missing products.
If your decoys are still under our 1 year warranty, contact customer service with pictures: and a detailed description of the issues. A customer service rep will discuss your options
Decoy replacements are handled on a case by case basis. It is at the discretion of Tanglefree whether replacement decoys are necessary. Please note that smudges and scuff marks are considered normal wear and tear and are not covered. Decoys outside of the 1 year warranty are not covered.
Restock dates may vary. You can enter your email address in the “Notify Me When Available” tab on the product page to receive a notification when the item is back in stock.
Replacement parts can be found on our Parts page.
No, Tanglefree does not sell second-hand or pre-owned items.
Available payment options are shown at checkout and may include major credit cards and other supported payment methods.
Yes, Tanglefree gift cards are available for purchase online.
You can contact our customer service team through the Contact Us page, where you will find our toll-free number, address, and hours of operation.
Tanglefree does not operate a traditional retail store, but products may be available through our headquarters/warehouse location. Please refer to the existing store/location information linked in the website footer for more details.
