Returns

Return Policy

  • If you are not satisfied with a product you may return it within 60 days of the purchase date for a refund if the items are unused, clean and still have the original tags attached.
  • If you choose to use our label for your return, the cost is a flat $10 per label/box. However, you’re welcome to use your own carrier.
  • All returns are to be approved electronically using the below link to Start your return.
  • Returned items will be refunded with applicable sales tax in original payment method.
  • Shipping and handling is not refunded.
  • All returns are subject to physical inspection. Tanglefree must have the product back and it must be inspected before a credit will be issued, credits are only issued on new/unused products. Once we receive the returned product a credit will be issued within 5-7 business days.
  • If you are returning a dog vest please make sure the vest is free and clear of any dog hair prior to sending the vest back to receive a refund.
  • Tanglefree Closeout items are Final Sale and not eligible for return.

Need a different Camo or Size?

For exchanges, please return your item(s) for a full refund and place a new order on tanglefree.com for the correct item(s). Please use the link below to start the return of the item you wish to exchange, then email shop@tanglefree.com to get help placing a new order with free standard shipping.  Once we receive the returned product a credit will be issued within 5-7 business days.