- If you are not satisfied with a product you may return it within 60 days of the purchase date for a refund if the items are unused, clean and still have the original tags attached.
- If you choose to use our label for your return, the cost is a flat $10 per label/box. However, you’re welcome to use your own carrier.
- All returns are to be approved electronically using the below link to Start your return.
- Returned items will be refunded with applicable sales tax in original payment method.
- Shipping and handling is not refunded.
- All returns are subject to physical inspection. Tanglefree must have the product back and it must be inspected before a credit will be issued, credits are only issued on new/unused products. Once we receive the returned product a credit will be issued within 5-7 business days.
- If you are returning a dog vest please make sure the vest is free and clear of any dog hair prior to sending the vest back to receive a refund.
- Tanglefree Closeout items are Final Sale and not eligible for return.
Need a different Camo or Size?
We would be happy to help you place a new order with free shipping for the repurchase of items that you wish to exchange. Please use the below link to start the return of the item you wish to exchange, then email firstname.lastname@example.org to get help placing an new order with free standard shipping. Once we receive the returned product a credit will be issued within 5-7 business days.